Shipping Policy

Processing Times

• Orders are typically processed within 1–3 business days after payment has been received and verified.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, processing times may be extended. Customers will be notified of any significant delays.

Shipping Methods

We offer a range of shipping options at checkout based on your location and the size of your order. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on the delivery destination, package weight, dimensions, and selected shipping service.

Age Restrictions

Some products sold by our business, including certain knives and edged tools, may be subject to age restrictions in your jurisdiction. By placing an order, you confirm that you meet the minimum legal age required to purchase these products.

We reserve the right to request age verification before dispatching age-restricted items and may cancel orders if satisfactory verification cannot be provided.

Legal Compliance

Customers are responsible for ensuring that any products they purchase are legal to own, receive, import, and possess in their state, territory, province, or country. We reserve the right to refuse or cancel orders where shipment would violate applicable laws or regulations.

Delivery

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided. Please ensure your shipping information is accurate before completing your order.

If a parcel is returned due to an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be resent.

Damaged or Missing Shipments

If your order arrives damaged or appears to be missing items, please contact us within 5 business days of delivery. Include your order number and photographs of the packaging and affected items where applicable to help us investigate the issue.

Lost Shipments

If your shipment has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with applicable consumer protection laws and carrier policies.

International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, and clearance charges imposed by the destination country.

International orders may be delayed by customs processing, which is outside our control.

Shipping Restrictions

We reserve the right to restrict or decline shipments of certain products to destinations where applicable laws, carrier policies, or import regulations prohibit or limit their delivery.

Order Changes and Cancellations

Requests to modify or cancel an order must be made before the order has been dispatched. Once an order has shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact our customer service team. We are happy to assist you.