Returns Policy

Thank you for shopping with Lyons Blade Limited. We want you to be satisfied with your purchase. This Returns Policy explains your rights and how returns, refunds, and exchanges are handled for knives, tools, and related products purchased from us.

1. Your Consumer Rights

If you are purchasing as a consumer in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations are not affected by this policy.

2. Change-of-Mind Returns

You may return unused items within 14 days of receiving your order for a refund or exchange.

To qualify for a return:

• The item must be unused and in original condition
• The item must be returned with original packaging
• You must provide proof of purchase
• The item must not have been modified, sharpened, or damaged after delivery
• For hygiene and safety reasons, we may refuse returns on products showing signs of use.

3. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us within 30 days of delivery.

Where applicable, we will:

• Replace the item
• Repair the item
• Offer a full refund

We may request photographs or return of the item for inspection before processing the claim.

4. Age-Restricted Products

Certain knives and edged tools are age-restricted products under UK law.

By purchasing from us, you confirm that you are aged 18 or over where legally required.

We reserve the right to refuse returns where we believe products have been purchased or handled unlawfully.

5. Non-Returnable Items

The following items cannot usually be returned unless faulty:

• Custom-made or personalised products
• Used sharpening stones or maintenance products
• Opened consumables
• Items damaged through misuse, neglect, or improper storage

6. Return Shipping

Unless the item is faulty or supplied incorrectly:

• Customers are responsible for return postage costs
• We recommend using a tracked and insured postal service
• We are not responsible for items lost or damaged during return transit
• If the return is due to our error or a faulty item, we will reimburse reasonable return postage costs.

7. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will usually be processed within 5–10 working days to the original payment method.

We may reduce the refund amount if the item shows signs of handling beyond what is reasonably necessary to inspect it.

8. Exchanges

If you would like to exchange an item, please contact us before returning the product so we can confirm availability.

9. How to Return an Item

Please contact us before returning any goods:

Email: matt@lyonsblade.co.uk

Please include:

• Your order number
• The item(s) being returned
• Reason for return

10. Business Orders

Returns from trade or business customers may be subject to different terms unless otherwise agreed in writing.

11. Contact Us

If you have any questions about this Returns Policy, please contact: matt@lyonsblade.co.uk | 01904 900173